Hybrid Chat's live assistance increases conversion rates and maximizes agent labor hours.

Increase Sales by 20%
Increase Agent Efficiency 2-5X
Multiply Live Agents Virtually
Multi-Group Agent Supervision
Intelligent Engagement Rules
Measurable Increased ROI

Intelligent Support Solutions for Online Retailers

Reduce live agent costs and eliminate customer wait times. Providing live support chat is now an essential component of ecommerce, yet with traditional live chat service providers offering immediate 24/7 intelligent support can be extremely expensive. Help Interactive reduces the costs of live agent staffing while maintaining a superior customer experience by augmenting live support agents with a sophisticated Artificial Intelligence Chat engine. The web-based interface we call Hybrid Chat boasts all the features and functionality of premier live chat services with the added benefit of reducing the number of live support agents needed to provide the same (and offer superior) level of intelligent support.

Hybrid Chat has different levels of Artificial Intelligence Chat involvement that can vary dynamically throughout the day. At the very minimum, Hybrid Chat can automatically suggest SmartResponses to live support agents that are easily inserted into the conversation. During times of high chat volume, the customer wait queue can be alleviated with intelligent support that automatically answers FAQs and gathers customer information. This Artificial Intelligence Chat buffer not only engages otherwise idle customers, but it also reduces the amount of time live agents spend per resolution.

Virtual Chat Experts provide instant accurate 24/7 online customer service.

Reduce Inbound Calls by 30%
Deflect High-Cost Support
Increase Sales & Upgrades
Capture Leads & Build Loyalty
Enhance Customer Experience

Travel & Hospitality Chat Services

Assist online bookings and make intelligent suggestions. Now more than ever airlines, travel agencies and hotels need to provide their customers with the lowest possible rates and the best possible customer experience. Help Interactive's Virtual Chat Experts provide immediate online intelligent support that drastically lowers customer service costs and enhances the online customer experience. This unique chat service runs independently on your site to provide customers with a 24-hour virtual chat receptionist capable of interpreting customer requests and providing immediate accurate answers. With complete business integration, Virtual Chat Experts can also confirm reservations, check prices and availability, and direct the customer to relevant site pages.

Help Interactive's virtual solutions utilize an advanced Artificial Intelligence chat engine that leverages a custom knowledge base alongside real-time content feeds in order to provide the intelligent support that drives reservations. Help Interactive's virtual solutions for the travel and hospitality industry is specifically designed to combine the cost efficiency of online self service with the user experience of live support representatives.

Hybrid Chat live assistance and Online Exit Surveys both increase conversions and reduce abandonment.

Increase Applications by 20%
Build Re-marketing Database
Multiply Live Agents Virtually
Zero Customer Wait Times
Deflect High-Cost Support

Virtual Solutions for Financial Services

Secure, compliant, and regulated chat for support. Financial service businesses have the unique challenge of presenting offers that legally require a lot of explanation. All live support must undergo rigorous review to ensure compliance, and virtual solutions often sound like a legal nightmare. But with Help Interactive, businesses have complete control over their online customer service. Help Interactive provides two virtual solutions to address this obstacle while increasing online conversions and providing intelligent support.

Hybrid Chat offers a unique benefit over traditional chat for support because the Artificial Intelligence Chat engine ensures that everything live support agents send is in complete legal compliance. The same virtual chat engine also suggests responses to live support agents in real-time for increased efficiency and more productive agent labor hours.

Online Exit Surveys work as an extremely effective method of gathering customer feedback and increasing online conversions. This unique virtual solution launches when a customer abandons a process to engage them in a series of questions that guides them back to the site and provides the information they need to complete the conversion.

Hybrid Chat captures quality leads to increase sales and service appointments 24 hours a day.

24/7 Real-Time Quality Sales Leads
Create a Memorable Touch-Point
Increase Service Appointments

Showroom-Quality Intelligent Support

Turn website traffic into showroom traffic with intelligent online support. Gather leads and increase service appointments with Help Interactive's 24-hour Hybrid Chat service. Combining live support with a sophisticated Artificial Intelligence Chat engine allows auto dealers to log in during the day to monitor website traffic and assist online visitors. During off-hours, the custom Artificial Intelligence Chat agent provides intelligent support and gathers valuable customer leads. In a completely customizable chat service, customer leads are configured to be sent immediately to the sales team via text message, email, or CRM. With the Hybrid Chat service running on your dealership's website, you can stop paying the high price for 3rd party leads and start capturing high quality leads from your own website.

Virtual Chat Experts work to provide enrolled and prospective students with the information they need 24/7.

Reduce Inbound Calls by 30%
Deflect High-Cost Call-ins & Emails
Attract & Recruit Students
Encourage Student Body Involvement

Virtual Solutions for Education

Virtual Chat Experts assist prospective and enrolled students to provide chat for support that works to reduce administration operating costs, attract prospective students, build awareness of university events and clubs, and provide the student body with intelligent support that enhances the education experience.

Help Interactive's Virtual Chat Experts utilize a robust custom knowledge base and real-time dynamic feeds to provide a chat for support solution that always has the latest information. Addressing admissions and registration questions online in a personable, natural language virtual chat application reduces the number of inbound calls and emails to university staff, allowing them to focus their attention on the students who really need it.

The university website serves as the first touch point for today's tech-savvy prospective students. Delivering engaging and personable virtual solutions immediately provides intelligent support that reinforces the university image while increasing prospective student interest and applications. Help Interactive's unique chat for support service is available 24 hours a day and undergoes constant optimization to constantly learn and grow with student demands.

Virtual Chat Experts foster student involvement by informing the student body about university events, opportunities and deadlines. Help Interactive's virtual solutions are capable of recognizing individual students' interest and making intelligent recommendations for clubs and upcoming activities.

Increase conversions, build customer loyalty and maximize cross-sell and upsell opportunities.

Increase Conversions by 20%
Increase Service Upgrades
Generate Quality Leads
Increase Agent Efficiency 2-5X
Deflect High-Cost Phone & Email Support

Telecommunications Chat Service

Provide current customers intelligent support, and prospective customers immediate assistance. It is essential for telecommunications businesses to provide intelligent support that is easily accessible online. Help Interactive's custom virtual solutions provide instant, cost-effective chat for support that works to both increase customer satisfaction and reduce the costs of customer service. Help Interactive provides two distinct virtual solutions for telecommunications businesses that address different business needs.

Virtual Chat Experts provide intelligent support for current customers that improves loyalty and reduces service costs. Help Interactive's chat service effectively replaces hundreds of pages of FAQs with a simple, natural language virtual chat application that turns an otherwise tedious and frustrating experience into a rewarding chat for support conversation that quickly leads customers to the information they need. With complete site and back-end integration, Virtual Chat Experts are capable of authenticating customers to provide service and profile information, assisting online procedures, and presenting your business' terms and policies. Allowing a Virtual Chat Expert to provide instant intelligent support will reduce high-cost inbound support requests and improve customer satisfaction.

Help Interactive's chat service for increasing online enrollment combines live support agents with virtual chat in the Hybrid Chat interface. By implementing a chat for support solution that augments live representatives with virtual chat; cost per acquisition is greatly reduced and the customer experience is enhanced. Help Interactive's Artificial Intelligence Chat engine works to buffer live support agents by answering FAQs and identifying customer interest. When a question is asked that is not recognized by the virtual chat agent, the live support agent is alerted to jump in and assist the customer.

Help Interactive's two virtual solutions for telecommunication businesses can work in tandem or individually depending on the level of chat service desired. Together or individually, providing Help Interactive's chat for support will increase customer retention and reduce the costs of support.

Enhance customer experience and reduce operating costs with online Virtual Chat Experts. Bring abandoning users back with a strategic online survey.

Increase Online Applications
Build Re-marketing Database
Deflect High-Cost Support
Capture Abandoning Visitors
Reduce Inbound Calls by 30%

Intelligent Support for Insurance Services

Providing intelligent support and capturing qualified leads online has never been more important for businesses in the insurance industry. Help Interactive's virtual solutions allow businesses to replace hundreds of pages of FAQs and service legalese with an easy to use chat service that provides instant and accurate customer support.

Help Interactive's Virtual Chat Expert works 24 hours a day to automatically perform business services that would otherwise require a phone call or email. This virtual solution can authenticate customers in order to make policy and profile changes, direct customers to relevant site pages, and provide text and media-rich responses. Combining the Hybrid Chat live support solution with the Virtual Chat Expert allows for seamless escalation from the virtual chat to a live operator. Combining Help Interactive's two virtual solutions allows for intelligent support that enhances customer satisfaction and reduced operating costs.

Build trust and loyalty to increase sign-ups with a custom Virtual Chat Expert and an Online Exit Survey.

Increase Applications 20%
Provide Instant Answers
Reduce Inbound Support Requests
Increase Memberships

Online Dating Services

Online dating is quickly overtaking offline venues as the preferred medium for meeting singles. Help Interactive's unique chat service utilizes best practices to effectively engage members in a virtual chat experience that builds the group-member relationship and increases new member registrations.

Presenting abandoning customers with a custom survey peaks interest, generates trust, and builds a personal connection with the business that brings the exiting customer back to sign up. Strategic Exit Surveys offer dynamic experiences customized to traffic segments, geographic locations, time of day, etc. in order to optimize messaging and survey flow. A robust reporting engine allows for easy analysis of messaging, incentive, creatives and feedback.

Virtual Chat Experts provide members with 24 hour access to instant intelligent support. Capable of member authentication, Virtual Chat Experts work to assist functions typically requiring a live support representative such as profile and membership modifications. Help Interactive's virtual solutions work to reduce member frustration, increase member loyalty, and increase new member registrations.

Virtual Solutions for Intelligent Support